Terms and Conditions

Delivery

Within Australia:

Maiocchi charges a flat rate of $12 per order. We now offer free shipping on all domestic orders over $300.

We use a trackable service, Australia Post Eparcel. You will automatically receive updates on your parcel from Australia Post to the email address you have provided. These parcels require a signature on delivery. If you are not at home, Australia Post will leave a card in your letterbox and you can collect the item from your local post office.

We generally process orders on the same day you place them (for orders placed on Monday to Friday) and your parcel will be delivered the following day if you live in a metropolitan area (locations outside metropolitan areas may take longer) However please allow up to 3 business days for orders to be processed in case we are waiting on stock to be transferred.

International:

Maiocchi delivers within 7 working days from the date of purchase. Purchases will require a signature on delivery.

Purchases are sent with toll and charges are as follows:
New Zealand $25
Everywhere else $40

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties of the country you are shipping to. Your package will not be released from customs until these payments are made.

Payment & Security

We accept Mastercard, Visa, American Express, PayPal, PayPal Pay in 4, and Afterpay.

Credit card purchases must be made by the cardholder and are subject to validation checks and authorization by the card issuer.

Maiocchi does not hold credit card information.

The Maiocchi e-boutique utilizes the online ordering system provided by Shopify. Shopify is certified Level 1 PCI DSS compliant. Every precaution has been taken to make our site as secure as possible.

Faulty Goods

We pride ourselves on our outstanding quality at Maiocchi and we take great care to quality control all garments before they leave us, so a problem is rare. please inspect goods upon receipt.

If you receive a faulty product, please notify Maiocchi by emailing us at               e-boutique@maiocchi.com.au or phoning our Brisbane Store on                       (07) 3194 6832 Monday to Friday between 9am and 5pm.

You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a samples shown to you or don't do what they are supposed to do.

Refunds will be processed upon receipt, inspection and verification of the returned garment.

Please note that even faulty goods will not be accepted for return or exchange after 7 days or without a returns form with your original receipt attached.

In the case of faulty goods, Maiocchi will be responsible for all postage costs.

Maiocchi Online Returns Policy

We take great pride in our quality and fit at Maiocchi. If for any reason you are dissatisfied with your purchase, we will gladly assist you with an exchange, credit or refund on full price product.

We are happy to accept your exchange or refund for change of mind or fit issues within 14 days Products must be returned in original condition, unworn and unwashed with tags still attached. Garments soiled with makeup, deodorant etc will not be accepted.

Please contact e-boutique@maiocchi.com.au before sending your product back with details of your return or exchange request.

Simply repackage securely using the original satchel, ensuring you remove original address label. Please include the copy of the invoice which came with your order for our reference. (we suggest you turn the original satchel inside out and reseal.) Take into your local post office for labeling. Maiocchi does not offer free returns.

Maiocchi E-boutique
Shop 28, 117 Adelaide Street
Brisbane QLD 4000

Refunds will be processed upon receipt, inspection and verification of the returned garment. The original shipping charges and EParcel shipping charges ($10) for returns will not be refundable

In the case of items being exchanged, we will invoice you for the return shipping of $10 (with the exception of international exchanges which would be extra.)

Please note that change of mind goods will not be accepted for return or exchange after 14 days.

Due to health and safety reasons we do not accept returns of earrings and jewellery, in the event of a change of mind purchase. However, if the goods are faulty we are more than happy to exchange or refund.

Maiocchi Retail Store Returns Policy

We do not give refunds on items purchased in our store if you change your mind or make a wrong selection. We will happily exchange your garment if you change your mind within 14 days and return the item in original condition, unworn and unwashed with tags still attached. You can choose between a refund, exchange or credit where goods are faulty.

Need help with your exchange or refund?

Email us: e-boutique@maiocchi.com.au this email is not monitored everyday, so please allow up to 48 hours for a response ( but we are usually much quicker!)

Faulty Goods

We pride ourselves on our outstanding quality at Maiocchi and we take great care to quality control all garments before they leave us, so a problem is rare. please inspect goods upon receipt.

If you receive a faulty product, please notify Maiocchi by emailing us at e-boutique@maiocchi.com.au 

You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a samples shown to you or don't do what they are supposed to do.

Refunds will be processed upon receipt, inspection and verification of the returned garment.

Refunded money will be processed on the original purchase payment method. You will receive a confirmation email once the refund has been processed. Please allow 5 business days for the refund to reconcile.

Please note that even faulty goods will not be accepted for return or exchange after 14 days or without original receipt attached.

In the case of faulty goods, Maiocchi will be responsible for all postage costs.

Express Shipping

We post all orders via trackable express Australia Post satchels, meaning you will get your order as quickly as possible.

Sizes 6-22

We celebrate the diversity of women's styles, shapes, and sizes, and carefully grade our garments to ensure the perfect fit for every size.

14 Day Returns

If something isn’t quite right, you have 14 days (7 days for sale items) from the day you receive your parcel to return the item to us.

Sustainability

From favouring natural fibres, to our production processes, we are committed to reducing our environmental impact.