Returns Policy

We take great pride in our quality and fit at Maiocchi. If for any reason you are dissatisfied with your purchase, we will gladly assist you with an exchange, credit or refund.

We are happy to accept your exchange or refund for change of mind or fit issues within 7 days Products must be returned in original condition, unworn and unwashed with tags still attached. Garments soiled with makeup, deodorant etc will not be accepted. We recommend you contact e-boutique@maiocchi.com.au before sending your product back.

When you order online you will be provided with an eParcel return address label. Providing the product fits the above criteria, you can return your item using this return address label. 

Simply repackage securely using the original satchel, ensuring you remove original address label and affix the provided return address label. ( We suggest you turn the original satchel inside out and reseal.) 

Please make sure you sign the Aviation Security and Dangerous Goods Declaration in the lower right hand corner of the label before posting your item. The item can be placed in an Australian Express Post box or dropped into your local branch.

Please place a copy of the original invoice and a returns form inside. Download returns form here.

Refunds will be processed upon receipt, inspection and verification of the returned garment. The original shipping charges and eParcel shipping charges ($10) for returns will not be refundable

In the case of items being exchanged, we will send the new item free of additional postage charges (with the exception of International exchanges)

Please note that change of mind goods will not be accepted for return or exchange after 7 days or without a returns form.

Due to health and safety reasons we do not accept returns of earrings and jewellery, in the event of a change of mind purchase. However, if the goods are faulty we are more than happy to exchange or refund.

Unfortunately, Maiocchi cannot accept returns purchased online through one of our retail stores.

MAIOCCHI RETAIL STORE RETURNS POLICY: we do not give refunds on items purchased in one of our stores if you change your mind or make a wrong selection. We will happily exchange your garment if you change your mind within 7 days and return the item in original condition, unworn and unwashed with tags still attached. You can choose between a refund, exchange or credit where goods are faulty.

Need help with your Exchange or Refund?

Call (07) 3012 8137 Monday to Friday between 10am and 5pm to speak to our customer service representative or email: e-boutique@maiocchi.com.au

 

Faulty Goods

We pride ourselves on our outstanding quality at Maiocchi and we take great care to quality control all garments before they leave us, so a problem is rare. Please inspect goods upon receipt.

If you receive a faulty product, please notify Maiocchi by emailing us at e-boutique@maiocchi.com.au or phoning our customer service representative on (07) 3012 8137 Monday to Friday between 10am and 5pm.

You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a samples shown to you or don't do what they are supposed to do.

Refunds will be processed upon receipt, inspection and verification of the returned garment.

Please note that even faulty goods will not be accepted for return or exchange after 7 days or without a returns form with your original receipt attached.

In the case of faulty goods, Maiocchi will be responsible for all postage costs.